Policies

Cancellation Policy

We respectfully request at least 48 hours’ advance notice for cancellations. We know how easy it is to forget an appointment you booked months ago, which is why we confirm appointments 48 hours in advance and ask for a credit card on file to hold the appointment.

Please be aware of the following:If you need to adjust or cancel your appointment, the following fees will apply:

• 48+ hours’ notice – No charge.
• Less than 48 hours’ notice – 50% of the scheduled service fee.
• No-show (failure to arrive for your appointment) – 100% of the scheduled service fee.

Service Adjustment & Satisfaction Policy

Service Adjustment & Satisfaction Policy Every service at our salon begins with a thoughtful consultation designed to ensure that your vision, expectations, and hair goals are clearly understood and aligned with your stylist. Because our services are customized and performed based on this consultation, all service sales are final.

Your satisfaction is important to us. If you have a concern about your service, please contact the salon within eight business days of your original appointment so that we have an opportunity to address it.

When the result does not reasonably align with the service discussed during your consultation, the salon may provide a complimentary adjustment. To ensure continuity and the best opportunity to understand and refine the original service, adjustments must be performed by the original stylist who provided the service.

An adjustment is intended to address the original service and consultation—not to provide a new service or accommodate a change in preference. Requests for a different stylist, a substantially different result, or a change in the original service direction will be treated as a new service and subject to standard pricing.

The complimentary adjustment policy does not apply if the hair has been altered, colored, cut, chemically treated, or otherwise modified outside of our salon following the original appointment.

Adjustment requests made more than eight business days after the original service fall outside our satisfaction guarantee.

We appreciate the opportunity to address concerns promptly and work with you toward the best possible result.

Product Return/Exchange Policy

It is our pleasure to provide you with a refund or exchange within seven days of purchase if the product remains unopened, sealed, and unused. If the item has been opened and used we will then offer you an exchange for a product that is better suited for you. All makeup products are nonrefundable as well as hairbrushes and hot tools.

If you’d like to test a product prior to committing to a purchase, please ask and we’ll be happy to demonstrate its use, answer any questions you have, and provide you with a sample.