Policies

Cancellation Policy

We respectfully request at least 48 hours’ advance notice for cancellations. We know how easy it is to forget an appointment you booked months ago, which is why we confirm appointments 48 hours in advance and ask for a credit card on file to hold the appointment.

Please be aware of the following:If you need to adjust or cancel your appointment, the following fees will apply:

• 48+ hours’ notice – No charge.
• Less than 48 hours’ notice – 50% of the scheduled service fee.
• No-show (failure to arrive for your appointment) – 100% of the scheduled service fee.

Hair Adjustment Policy

Our thorough consultation procedures are scheduled to allow you plenty of time to communicate your desires and expectations to our salon professionals to ensure a favorable service outcome. All service sales are final but we would be happy to offer you a complimentary service correction, however the correction must be performed within eight business days of the original service date to give us the opportunity to remedy it or the guarantee of satisfaction is forfeited. Should your outcome not meet your expectations please contact the salon so the correction service may be scheduled.

Product Return/Exchange Policy

It is our pleasure to provide you with a refund or exchange within seven days of purchase if the product remains unopened, sealed, and unused. If the item has been opened and used we will then offer you an exchange for a product that is better suited for you. All makeup products are nonrefundable as well as hairbrushes and hot tools.

If you’d like to test a product prior to committing to a purchase, please ask and we’ll be happy to demonstrate its use, answer any questions you have, and provide you with a sample.